Cookie Policy

Last updated: July 27, 2026

This Cookie Policy explains how Raw & Well (A&H UNITED TRADING LTD) uses cookies and similar technologies, in line with UK GDPR and the Privacy and Electronic Communications Regulations (PECR). For how we handle personal data generally, see our Privacy Policy.

1. What Are Cookies?

Cookies and similar technologies (including browser localStorage and pixels) are small pieces of data stored by Your browser. Some are essential for the Service to work; others are optional and used only with Your consent.

2. Managing Your Consent

When You first visit, we ask You to Accept All or choose Essential Only. You can change Your choice at any time using the Cookie Settings control in our footer — declining is as easy as accepting. Essential cookies cannot be switched off as the Service cannot function without them.

3. Strictly Necessary (Always On)

  • Authentication (Firebase Auth): keeps You signed in securely. Retention: for the session / until logout.
  • Cookie consent choice (raw_well_cookie_consent): remembers Your preference. Retention: until You clear it or change Your choice.
  • Google reCAPTCHA Enterprise: protects sign-up and login from bots and abuse. Retention: per Google’s security defaults.
  • Stripe: secure payment and fraud prevention on checkout. Retention: per Stripe’s defaults.
  • UI state (dog selection, dismissed notices, onboarding completion): stored locally to remember Your preferences. Retention: until logout. Health and clinical data is never stored in the browser.

4. Analytics & Product Insight (Consent Required)

  • Google Analytics 4 (measurement ID G-Q7EK17KLL4): measures page views, feature usage and traffic sources so we can improve the Service. Loads only after You accept analytics cookies. Retention: GA4 default (up to 2 months / 14 months per configuration).
  • Microsoft Clarity (project x6hywgasc5): aggregated heatmaps and session insights to understand usability. Loads only after consent. Retention: Clarity default (up to 13 months).

5. Diagnostics

  • Sentry: captures technical error and crash reports on authenticated app pages to keep the Service reliable. Retention: Sentry default (about 90 days).

6. Third-Party Providers

The analytics and diagnostic providers above are independent controllers/processors for the data they collect. Some are based in the United States; transfers are protected as described in our Privacy Policy. To withdraw consent, use Cookie Settings; to request erasure of analytics data, contact contact@rawandwell.online.

Contact

  • Data protection: contact@rawandwell.online
  • Support: support@rawandwell.online
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